Reactive and emergency support, 24/7
Rapid response to unexpected breakdowns with 24/7 call-out capability. Our engineers mobilise quickly to minimise disruption to residents and prevent further damage.
The challenge
Breakdowns don’t keep office hours
When something fails, residents need answers fast. A loss of heating or hot water, a gas issue or a burst pipe needs an engineer who can attend quickly and keep the property manager informed.
Our engineers are available 24/7, mobilising quickly across London and the South East to contain damage, restore service and keep property managers informed throughout.
What's included
Reactive & Emergency Support
Rapid response to breakdowns, with a 24/7 emergency call-out.
Need this for your site?
Tell us about your site and we’ll be in touch within one business day.
Breakdowns don’t keep office hours
Our engineers are available around the clock to respond to emergencies and minimise downtime for residents.
How we deliver it
Fast mobilisation, clear updates
They carry a wide range of common parts as van stock, so many faults can be resolved on the first visit.
Gas Safe registered engineers, City & Guilds qualified and experienced across plant room and domestic work.
Responsive 24/7 support for breakdowns and urgent compliance needs, with fast mobilisation to minimise downtime.
A dedicated site manager with planned schedules and service strategies tailored to each site.
Digital reports after every visit, with photos, readings, certificates and a prioritised defect register.
Who we support
Supporting homes, developments and commercial sites
We provide heating, hot water and water hygiene services for the people who own, manage and live in residential and commercial property, including:
Emergency call-out
What happens when you call
Breakdowns don’t keep office hours, so neither do we. Here is what to expect when you call us.
- 01
Call us, day or night
Ring 0203 488 1032 at any time. Our engineers are available 24/7.
- 02
We mobilise quickly
An engineer attends across London and the South East to contain damage and protect residents.
- 03
Make safe and restore service
Engineers carry common parts as van stock, so many faults are fixed on the first visit.
- 04
You get a full report
An out-of-hours incident report tells the property manager what happened and what was done.
Need an engineer now?
Call us any time, day or night.
0203 488 1032
Safety and compliance
Safe, compliant and fully documented
Gas Safe registered engineers, accredited working practices and documentation designed for audits, insurers and statutory duties.
Our accreditationsFAQs
Frequently asked questions
Can’t find what you’re looking for? Our team is happy to help.
Ask us a questionDo you offer a 24/7 emergency call-out?
Yes. Our engineers are available around the clock to respond to emergencies and minimise downtime for residents.
Which emergencies do you attend?
Including loss of heating or hot water, emergency gas isolation and burst pipe containment, with temporary heating provision where needed.
Will we get a report after an emergency visit?
Yes. We provide out-of-hours incident reports so property managers know what happened and what was done.
Got a question?
Talk to us about emergency cover
Whether you manage one property or a large portfolio, we can tailor a maintenance strategy around your assets, risk profile and budget.
0203 488 1032 contact@directgasandheatingltd.co.uk24/7 emergency call-out across London and the South East.
Request a callback
Essential details only. We’ll be in touch within one business day.