Privacy policy
How Direct Gas & Heating Ltd collects, uses and protects your personal information.
Direct Gas & Heating Ltd (compliant with UK GDPR and the Data Protection Act 2018)
Introduction
This Privacy Policy explains how Direct Gas & Heating Ltd (“we”, “us”, or “our”) collects, uses, and protects any personal information you provide when using our website or services.
We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
By using our website or services, you agree to the terms outlined in this policy.
Information we collect
We may collect and process the following information:
- Name and job title
- Contact details (such as email address and telephone number)
- Property or site address (where relevant to services)
- Demographic information such as postcode, preferences, and interests
- Information relevant to enquiries, quotations, surveys, or service delivery
How we use your information
We use your information to understand your requirements and provide a better service. This includes:
Service delivery & administration
- Managing enquiries, quotations, and service requests
- Delivering installation, maintenance, and repair services
- Maintaining internal records
Customer communication
- Responding to enquiries and providing updates
- Sending service-related communications
Improvement & marketing
- Improving our services and website
- Sending occasional updates, offers, or relevant information (only where permitted)
Legal & compliance
- Meeting regulatory and legal obligations
- Maintaining safety and compliance records
Legal basis for processing
- Contractual necessity – to provide services you have requested
- Legitimate interests – to improve services and manage our business
- Legal obligation – to comply with regulatory requirements
- Consent – where required (e.g. marketing communications)
Data security
We are committed to ensuring your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and protect the data we collect against unauthorised access, loss, or misuse.
Cookies
Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us analyse web traffic and personalise your experience. We use cookies to:
- Understand how visitors use our website
- Improve functionality and performance
You can choose to accept or decline cookies via your browser settings. Disabling cookies may affect website functionality.
Links to other websites
Our website may contain links to third-party websites. Once you leave our site, we do not have control over those websites and cannot be responsible for their privacy practices. We recommend reviewing their privacy policies.
Sharing your information
We do not sell, distribute, or lease your personal data to third parties. We may share your information only where necessary:
- With trusted contractors or partners involved in delivering services
- Where required by law or regulatory authorities
All third parties are required to handle your data securely and in accordance with data protection laws.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Withdraw consent for marketing at any time
To exercise your rights, please contact us using the details below.
Controlling your personal information
- Opt out of marketing communications at any time
- Request that your information is not used for direct marketing
Contact details
Direct Gas & Heating Ltd, 313 London Road, Reading, England, RG1 3NZ
Email: contact@directgasandheatingltd.co.uk · Tel: 020 3834 0320
Policy updates
We may update this Privacy Policy from time to time. Please check this page periodically to ensure you are happy with any changes.